Shipping Policy
Please note we only despatch to addresses inside the United Kingdom.
We aim to despatch all orders within 2 working days. All orders are sent by tracked delivery and will require a signature. Orders will usually arrive within 3 – 5 days of despatch. We cannot cancel or change a delivery address once the order has been despatched.
We charge a flat rate postage of £7 per order for up to 6 boxes. We will charge a further £7 postage for each additional multiple of 6 boxes ordered.
Returns Policy
You have the right to cancel your order up to 14 days after it has been delivered. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (by email to info@seabrookcrisps.com or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
We will provide return instructions and ask you to send the items to us in their original condition within 14 days of notifying us. We advise that you send the items back to us by a trackable method.
We will process a refund including the original delivery costs within 14 working days of receiving the items. Please note that postage costs incurred in sending your order back to us are non-refundable.
Model Cancellation Form
To: Seabrook Crisps Ltd, Seabrook House, Duncombe Street, Bradford, BD8 9AJ
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:
Faulty Items
If the item you have received is faulty or incorrect, please contact us in the first instance. The items should be returned within 14 days and we will refund the price paid, the cost of delivery and the postage cost for returning the product.
Lost or Missing Orders
If you have not received your order within 7 days, please contact us and we will be able to inform you further.
Security Policy
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.